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FAQs

Do you offer the same items in your San Francisco store as you do online?

Many of the products that you see online are available in our San Francisco store.  We also feature several products or items that are exclusive to Gumps.com and our catalog.  Our San Francisco store carries a wide assortment of merchandise that is not available online or in the Gump’s catalog.  If you are looking for a particular artisan or brand, please feel free to contact our San Francisco store at 1-800-766-7628.

Where is your store located and what are the store hours?

Our store is located at 135 Post Street between Grant and Kearny, one and a half blocks east of Union Square.  Our store is open 10am to 6pm Monday through Saturday, and noon to 5pm on Sunday.  During the Holiday season, we offer extended store hours.  Please contact the store at 1-800-766-7628 for more information.

I don’t want my name and mailing address shared with other catalogers or direct marketers.  How do I stop this from happening?

To stop mailings from companies other than Gump’s, please call 1-800-284-8677 or email us at customerservice@gumps.com.  Be sure to include your name and address along with your request.  Although we will process your request immediately, it may take several months for the mailings to stop completely.  Please note that we never rent out email addresses to third parties.

I no longer wish to receive Gump’s catalogs.  How do I remove my name from your mailing list?

To be removed from our mailing list, please call us at 1-800-284-8677 or send an email to customerservice@gumps.com.  Provide your complete name and mailing address, and if you have a catalog, please include the customer number found in the pink box above your name.  We will promptly process your request, although it may take several months for the mailings to stop completely.  If you have an account on Gumps.com, you may manage your catalog preferences in the Profile Section within My Account.

I no longer wish to receive promotional emails.  How do I opt out?

If you would like to unsubscribe from our promotional emails please click here.  You may also unsubscribe by clicking on the “unsubscribe” link in the bottom of any of our emails.  If you have an account on Gumps.com, you may manage your email preferences in the Profile Section within My Account.

I receive more than one copy of your catalog.  What should I do?

Please call us at 1-800-284-8677 or contact us via email at customerservice@gumps.com.  Be sure to tell us the full name and address as printed on each of the catalogs you are receiving and identify the correct one.  We will promptly process your request, although it may take several months for the mailings to stop completely.

I’d like to receive your catalog.  How do I sign up?

If you’d like to receive a free catalog or send one to a friend, just click here.

I’ve moved.  How do I inform you of my new address so that I can continue receiving your catalog?

Please call us at 1-800-284-8677 or send us an email at customerservice@gumps.com and provide your previous and current address.  If you have an account on Gumps.com you may manage your catalog preferences in the Profile Section within My Account.