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Privacy and Security
Where you go and what you do-what we know without your telling us
When you visit the Web Site, our Web server automatically recognizes only your domain name, not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web Site; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from on the Internet or if they directly typed our Web Site address into their Web browser. We only use this information for internal review in aggregate and not in personally-identifiable form.
Your e-mail address-do we know it?
Your e-mail address and other personally-identifying data are known to us only when you voluntarily submit them to us. We collect your e-mail address only if you ask us to communicate with you by e-mail to, for example, confirm your order, or if you volunteer it for any reason, such as to sign up for a newsletter, to enter a sweepstakes, contest, or other promotion, or to register with the Web Site.
Your e-mail address-what do we do with it?
If you have at any time given us your e-mail address, we will use your e-mail address to communicate with you about the status of your order and to send you our own e-mails regarding sales, exclusive offers, and other promotions that we think will interest you.
If you would prefer not to receive any e-mails, including e-mails regarding the status of your order, please contact us. Please note that it will take 2-3 weeks to process the removal of your e-mail address.
Please note, however, that if you place an online order, you will automatically receive a single order confirmation e-mail. That confirmation e-mail will contain an option for you to opt-out of future e-mails. If you have opted-out of receiving e-mails from Gump's and subsequently make an online purchase, you will receive the order confirmation e-mail but no additional e-mails; you do not need to opt-out again.
Customer information-how we use it and how you can communicate with us about it
We do not disclose customer information to third parties for their own direct marketing purposes if our customers have exercised their option to prevent that information from being disclosed for such purposes. The following paragraphs explain what we do with customer information and how you can communicate with us if you would like us to treat your information differently.
We do not currently rent e-mail addresses to outside parties or allow any outside parties to use them for their own e-mailing purposes.
We use your shipping and payment address and the address you give to us when you "register" your profile with us to send you our print catalog and print catalogs of third-party merchants that we feel will interest you, all by postal mail. Also, if you have requested a catalog from us or have purchased from us at any time, we may send you print catalogs by postal mail.
If you would prefer that we do not include you in lists to receive either our print catalogs or third party merchant print catalogs that we feel will interest you, click here. If you would like to continue to receive our print catalogs but do not wish to receive print catalogs from third party merchants, click here.
If you have given us your telephone number when registering your profile or when ordering merchandise, we or a party acting on our behalf may call you to follow up with you about your order or to gauge your satisfaction with our products and services. We do not share your telephone number with any outside parties for any other purpose whatsoever.
We indefinitely maintain all of the information you give to us to help serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, measuring the effectiveness of our advertising and how visitors use the Web Site, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Currently, one of our Service Providers uses certain customer information to help us manage and optimize our Internet business and communications. This Service Provider helps us measure the effectiveness of our advertising and how visitors use the Web Site. To do this, we use Web beacons and cookies (explained above) provided by this Service Provider on this Web Site. The type of information we collect includes the item numbers and prices for merchandise that visitors purchase and the pages visited. By supplementing our records, this information helps us learn things such as what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although this Service Provider logs the information coming from the Web Site on our behalf, we control how that data may and may not be used.
Like many other online merchants, we participate in cooperative database services which help us match offline and online purchasing behavior so that we can understand the differences between print catalog purchasers and Web Site visitors; this enables us to maximize the benefit of postal mail and/or e-mail we send to you if you have signed up with us to receive postal mail and/or e-mail. This purchase information may be used by other cooperative database participants to send you offers of interest by postal mail.
If you would prefer that we do not include you in lists of information we provide the cooperative database services in which we participate, click here.
Other disclosure scenarios
Correcting your profile with us
You can always edit or correct any customer information you give Gump's by sending us an e-mail at firstname.lastname@example.org.
We use sophisticated encryption and authentication tools to protect the security of customer information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect customer information, we cannot guarantee or warrant the security of any information you transmit to or from our Web Site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to third party Web sites
Although the information on this site has been checked for accuracy, occasionally errors and omissions occur and are subject to correction.