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Return and Exchange

The Gump's Guarantee

We want you to be completely satisfied with every Gump's purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 90 days of receipt for exchange, refund or credit (excluding delivery and handling charges). Jewelry must be returned within 30 days of receipt. Returned apparel and accessories must be unworn and unwashed, or defective. Personalized items cannot be returned. One of a Kind Artist Gallery purchases must be returned within 14 days of receipt. Please see specialized policy below.

If you wish to return an item you received as a gift, please call Customer Service at 1-800-284-8677.  We will either replace it for another item or issue a gift certificate. If you wish to return an item you purchased, you may choose to have the item replaced or have credit issued to you in the original form of payment. Please see below for specific return packing instructions.

Returns
Please insure and ship your return merchandise with the information requested on the back of your packing slip (including your name, address and zip code) to the address shown on your packing slip. We recommend insuring and retaining tracking information on your return shipment since we cannot give credit for items that do not arrive in our warehouse.

Returns Instructions
1. List the item(s) being returned on the back of your packing slip along with the reason for the return.
2. In the last column of your packing slip, please indicate if you would like to exchange the item(s) or if you prefer a credit.
3. Include the packing slip with the returned item(s).
4. Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return.

Gump's Returns Department
10400 Marina Drive, Suite 101
Olive Branch, MS 38654
U.S.A.

For questions regarding returns please call Gump’s at 1-800-284-8677 and ask for Customer Service or email us at customerservice@gumps.com.

One of a Kind Artist Gallery Special Return Policy
We want you to be completely satisfied with your Gump’s One of a Kind Artist Gallery purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 14 days of receipt for exchange, refund or credit (excluding delivery and handling charges). We regret that personalized items may not be returned.

If you wish to return an item you received as a gift, we will either replace it for another item or issue a merchandise credit. If you wish to return an item you purchased, you may choose to have the item replaced or have credit issued to you in the original form of payment. Please see below for specific return packing instructions.

Instructions for One of a Kind Artist Gallery returns and exchanges:
1. List the item(s) being returned on the back of your packing slip along with the reason for the return.
2. In the last column of your packing slip, please indicate if you would like to exchange the item(s) or if you prefer a credit.
3. Include the packing slip with the returned item(s).
5. Repack the product in its original packaging materials unless the package's condition is not suitable for a safe return back. You are responsible for artwork damaged in return transit. If you are returning an item because it was defective or we shipped you an item that you did not order, Gump’s will cover the return-shipping costs.

Please send your Artist Gallery returns to:
Gump’s Returns Department
135 Post Street
San Francisco, CA 94108

For questions regarding One of a Kind Artist Gallery returns please call Gump’s at 1-800-766-7628.

Exchanges
If you've kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item you would like to order, and include it with your return. If the merchandise price for the replacement item exceeds the amount to be refunded, please include payment for the additional amount. If you have questions, please call us at 1-800-284-8677.

Returns and Exchanges of Gifts
If you have received a gift from Gump’s and would like to return or exchange the item please complete the form on the back of your packing slip as you would for a regular return or exchange (see above). If you are returning the item, we will send you a gift certificate for the dollar amount of the item. If you are exchanging the item and the amount for the replacement item exceeds the cost for the return item, please include payment for the additional amount.

Shipping Errors and Damages
Please call us right away at 1-800-284-8677 or email us at customerservice@gumps.com if your order arrived damaged or if a packing error occurred.

Refunds
Depending on the method you use to return the item to us, it can take up to 7-14 days for us to receive your return. If you placed your order with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return. If you ordered by check, your refund will be sent to you via regular mail within 14 days of the receipt of your return.

Sale Prices
Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase.

Monogrammed and Personalized Items
Monogrammed and personalized items cannot be returned, except when due to defect. Once placed, orders for these items cannot be canceled.